Service Advisor Training Program
Service Advisor Training Program is a two-part program that will prepare any service advisor to deliver industry-leading customer service while expanding sales opportunities. Taught by industry experts, students will master the skills needed to become the future leaders of your dealership. This package bundles the Service Advisor Training I and II courses at a reduced rate.
Save $750 with this Package!
In the Service Advisor Training I course we will provide students with essential roles and responsibilities of the professional service advisor and an overview of NCM service and parts best practices. Students will learn how to deliver world-class service while expanding sales opportunities.
Class Length: 1 day
Key Objectives & Competencies:
- Critical KPIs (key performance indicators) such as gross profit and effective labor rate
- Understanding the service “Road to the Sale” process
- Improving customer satisfaction, technician billable hours, and customer pay labor/parts sales
- Improving closing ratios for service drive sales
Service advisors experience more face-to-face customer contacts than any other dealer personnel, and yet most service advisors are not trained on the fundamentals needed to be successful at their position, including job-related roles & responsibilities. In the Service Advisor Training II course, students will maximize the effectiveness of customer satisfaction skills and salesmanship to improve both transactional quality and retention. This course is ideal of service advisors looking to expand their skills in their profession, polish their soft skills, and take their career to the next level.
Class Length: 1 day
Key Objectives & Competencies:
- In-Depth review of the Road to a Sale (RTAS) process.
- Improve individual participant performance in objectives outlined in Service Advisor Training I.
- Individual goal setting and personal development in the role of a service advisor.
- Maximizing customer satisfaction by providing a world-class service experience.
- Advanced selling strategies, including interactive discussions on overcoming client objections and closing the sale.
- The role of an advisor in production management, advanced production management concepts, and an overview of express service opportunities.
SAT III is a comprehensive two-day class designed to transform service advisors into world-class professionals by building on the foundational skills acquired in SAT I and SAT II. The course emphasizes practical application through real-world scenarios, providing participants with new skills, insights, and a clear plan for positively impacting their dealerships.
Class Length: 2 Days
Key Objectives & Competencies:
- Understand the importance of the service advisor role and its financial impact.
- Assess personal strengths and weaknesses and develop actionable improvement plans.
- Perfect the walk-around process through role-playing.
- Implement effective communication strategies for different customer types.
- Analyze and correct common mistakes in Repair Orders.
- Calculate and manage Effective Labor Rates to enhance service efficiency.
Call the NCM Institute at 866-756-2620 or complete this form for more information or to register.
Single Class: If canceled 15–30 days prior to the session, 25% of the tuition will be forfeited unless rescheduled for another date within 6 months. If canceled fewer than 15 days prior to the session, 50% of tuition will be forfeited unless rescheduled for another date within 6 months. Non-attendance without prior notification or failure to attend the course within 6 months, will result in full forfeiture of funds. Must call by 2:00PM CST the Friday before the class begins.
GMEP: A $3,000 nonrefundable deposit is required at time of application with balance due 14 days prior to class start. Below is the refund schedule for the remaining balance, after the non-refundable $3,000 deposit is deducted.
- Cancellation on or before Session 1: 100%
- Cancellation on or before Session 2: 60%
- Cancellation on or before Session 3: 30%
- No Refund will be awarded after completion of Session 3