Digital Performance Solutions For Dealership Success

Drive Success Through Targeted Training, Enhanced Customer Experience, and Strategic Insights

At NCM, we specialize in providing a full range of digital services and training solutions designed to boost your dealership's success. Our training programs cover every aspect of dealership operations, focusing on key areas for growth such as lead management, digital communication, and digital sales operations. With customized workshops and ongoing support, we empower your team to excel in today’s competitive landscape.

Our in-dealership training focuses on key growth areas such as lead management, digital communication, and sales operations. Complementing this, our online training and Kain University provide flexible, self-paced learning, while our Mystery Shopping services drive team performance through coaching and competitive analysis, keeping your dealership at the forefront of the market.

Our digital offerings are specifically tailored for:

Owners
Dealers
General Managers
General Sales Managers
Any Management-Level Role

With NCM’s comprehensive digital services and training solutions, your dealership will not only enhance key operations but also gain a competitive advantage, ensuring sustained success and continuous improvement in a dynamic market.

Digital Solutions Services

In-Dealership Training

NCM’s comprehensive in-dealership training targets growth areas within your teams, covering lead management, digital communication, digital retail and remote selling, recruitment, staff development, and digital sales operations.

Cost: $4,500 per day + instructor travel & meeting costs
Length: 2 or 3-day training sessions followed by 1 or 2-day quarterly visits

Online Custom Training

Current clients receive customized live web training sessions focused on communication skills, consumer-centric awareness, and effective verbiage. Sessions are recorded for ongoing review and training by management.

Cost: $795 per session
Length: 1 – 2 sessions, 1 hour each, every month

Online University

Online University offers on-demand, self-paced training on any device, covering all topics from in-dealership and online training. Ideal for new hires and veterans, the platform is regularly updated to provide ongoing guidance and keep your team ahead of the curve.

Cost: $595 monthly per dealership

Mystery Shopping

Our mystery shopping services drive team performance through coaching, motivate process improvements, and provide insights into competitor strategies, with customizable shops to support training efforts.

Cost: $50 per mystery shop
Length: Recommended 1 internet and 1 phone shop per week

Call Coaching

NCM’s Call Coaching offers personalized, virtual support to enhance leadership with a focus on communication, accountability, and empowerment. Tailored to your objectives, this coaching drives swift, effective results and organizational success.

Cost: $75 per 30-minute one-on-one team member coaching session.