For non-auto clients, visit sf.ncmassociates.com.
Success through accountability.
A Legacy of Accountability. A Future Built on Performance.
For more than 75 years, NCM Associates has helped organizations turn insight into action — and performance into sustained growth. Founded in 1947, NCM was built on a powerful belief: accountability, supported by accurate data and the right peers, drives better business decisions. Today, we are a 100% employee-owned company serving thousands of new and pre-owned automotive dealers, OEMs, and operators across more than 20 additional industries throughout North America. Employee ownership isn’t just a structure — it’s a promise. Every consultant, moderator, coach, and support team member has a direct stake in your success.
How We Help Leaders Perform Better
Markets change. Technology evolves. Economic cycles shift. Through it all, NCM has remained a steady partner — helping clients maximize opportunity in strong markets and build resilience during challenging ones. Our 360° approach combines peer collaboration, performance benchmarking, in-dealership consulting, leadership and operational training, and advanced data and software solutions. We don’t offer surface-level advice or one-size-fits-all answers. We work alongside you to create clarity, discipline, and measurable progress.
Our success is built on our people, our solutions, and clients like you. For decades, NCM Associates has helped shape how performance improvement is measured and managed — in automotive and beyond. And as a 100% employee-owned company, we remain committed to delivering the insight, accountability, and partnership that drive lasting success.
NCM 20 Groups
The hallmarks of an NCM 20 Group, a peer learning concept, hold true today as they did in 1947, when we founded it: have open and honest conversations about your operations using data, share strategies and best practices with non-competing peers, and hold one another accountable for success. From dealer 20 Groups to non-automotive performance 20 Groups, our criteria will ensure you're matched to the right group.
Automotive Consulting Service
Our retail automotive coaches provide holistic, in-dealership consultations, bringing their expertise and fresh insights to review your numbers with NCM Benchmark comparison data, discuss processes, and develop a custom action plan to improve overall performance.
Automotive Software Solutions
Our suite of dealership software can provide you online data management tools that help track your operational and financial progress against others. This includes our cloud-based, state-of-the-art auto dealer software solutions: Axcessa .
Benchmark Comparison Tools
NCM automotive benchmark reports remain the most comprehensive measure of your financial performance as compared to similar organizations and industry averages. With multiple types of benchmark reports available, we can provide customizable benchmarks to help you drive profits in every department.
Automotive Training Programs
The NCM Institute delivers more than 25 fixed ops, variable ops, and executive courses to dealership teams, and on behalf of OEMs, across the US and Canada. From automotive dealer training to service advisor training, by offering custom content and an annual training subscription, we make it easy and cost-effective to educate and develop your entire staff.
Travel Services
<p>Whether you need to go to a convention, OEM meeting, to see family or the beach, we offer comprehensive travel services so you can focus on what's truly important-your family and your business.</p>
Success happens when you assemble the right team—one that understands the benchmark numbers and the realities of your industry, and will hold you accountable to both. When you become an NCM client, you receive the full attention of our 170+ employee-owners dedicated to one thing—your success.
Explore Articles from Industry Experts
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News+Views
NCM Celebrates Completion Of TSI Auto Solutions Merger With Ribbon-Cutting Ceremony
NCM Acquires TSI Auto Solutions, Strengthening Its Database, Analytics, And SaaS Presence.
NCM Acquires ConSept To Become Largest 20 Group Provider.