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Financial Manager Training Guide
WRITTEN BY: MIKE UDELL Posted on 07 31, 2024
When it comes to your business, the finance department is a key bridge between the sales floor and the open road. Finance managers play a crucial role in helping consumers navigate the journey from interested leads to satisfied customers. As the market and auto industry continue to evolve, finance managers need to stay up on the latest trends, technologies, and training to stay ahead of the pack. We understand just how essential it is to have a knowledgeable, well-equipped financing team. Learn more about our financial manager training guide with advice from Mike Udell, an instructor and consultant at NCM Associates.
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OEM Training for General Managers: Strategies for Success
WRITTEN BY: NCM ASSOCIATES Posted on 07 31, 2024
Staying ahead of the curve is a necessity. For general managers, this means embracing OEM training as an integral part of their professional development. This specialized knowledge is needed to navigate the many complexities of a brand's products, technologies, and processes for customers and the teams they lead. By investing in OEM training, dealerships can empower their GMs to lead their teams more effectively, optimize operations, and deliver memorable customer experiences. We talked with NCM Associates instructors to better learn about OEM training for GMs to consider.
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Guide to Automotive F&I Manager Training
WRITTEN BY: MIKE UDELL Posted on 07 30, 2024
Selling cars is just one of the ways auto dealerships can turn a profit. While service appointments are always a reliable source of revenue, the role of Finance and Insurance (F&I) is pivotal. Since F&I can exponentially increase profits for a dealership, F&I managers need to be equipped with a unique set of skills. At NCM, we know how important it is for F&I managers to help consumers navigate through these significant steps of the purchasing process. In this blog, NCM Associates instructor and consultant Mike Udell explores how our comprehensive guide to automotive F&I manager training offers a customer-centric approach to fixed ops and gives your business a great opportunity for sustainable success.
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Retaining Business Through Fixed Ops Training
WRITTEN BY: ROBERT PETERSON Posted on 11 20, 2023
Fixed operations like service and parts departments are essential parts of a dealership’s income. These steady departments are where many dealerships have an opportunity to secure repeat customers for consistent business. NCM Associates has developed fixed ops training courses to help dealerships retain more business and create a better service experience for customers from employees. To help dealership owners learn more, NCM Institute instructor Robert Peterson discusses what employees and dealership leaders can get from these courses.
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