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Quantity vs. Quality of Transaction in Service Department

WRITTEN BY: NCM ASSOCIATES Posted on 01 12, 2026

Dealership service departments face a constant challenge: balancing the quantity vs. quality of transactions. While higher transaction counts may seem attractive from a revenue standpoint, the true long-term success of a service department lies in providing high-quality service experiences. As such, dealerships that focus solely on quantity risk sacrificing customer satisfaction, loyalty, and retention.

Top Automotive Trends Service Advisors Should Stay Updated On

WRITTEN BY: NCM ASSOCIATES Posted on 08 25, 2025

Discover the latest automotive trends every service advisor should know. NCM Associates is here to help you stay competitive.

What Skills Are Dealerships Looking for in Sales and Service Professionals?

WRITTEN BY: BOB CLARK Posted on 05 26, 2025

From the rise of electric vehicles (EVs) to the increasing demand for digital retailing, the automotive industry is constantly evolving. Professionals in these roles, as a result, must adapt to new technologies and customer behaviors. Bob Clark, an Instructor and Consultant at NCM Associates, provides insight into the essential skills ...

Improving Customer Satisfaction: Essential Skills for Automotive Service Advisors

WRITTEN BY: JEFF LIND Posted on 08 19, 2024

Dealerships are all too familiar with the new challenges that arise in the automotive industry, including customer retention and overall client experience. Both are critical to the growth and success of your dealership, but how can you translate this into positive customer service scores and service department retention rates? NCM Associates expert Jeff Lind is here to help improve your customer satisfaction. Trust us to take your automotive dealership to new heights!