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What Skills Are Dealerships Looking for in Sales and Service Professionals?
What Skills Are Dealerships Looking for in Sales and Service Professionals?
WRITTEN BY: BOB CLARK

From the rise of electric vehicles (EVs) to the increasing demand for digital retailing, the automotive industry is constantly evolving. Professionals in these roles, as a result, must adapt to new technologies and customer behaviors. Bob Clark, an Instructor and Consultant at NCM Associates, provides insight into the essential skills ...

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Improving Customer Satisfaction: Essential Skills for Automotive Service Advisors
Improving Customer Satisfaction: Essential Skills for Automotive Service Advisors
WRITTEN BY: JEFF LIND

Dealerships are all too familiar with the new challenges that arise in the automotive industry, including customer retention and overall client experience. Both are critical to the growth and success of your dealership, but how can you translate this into positive customer service scores and service department retention rates? NCM Associates expert Jeff Lind is here to help improve your customer satisfaction. Trust us to take your automotive dealership to new heights!

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Service vs. Market Penetration for Fixed Ops
Service vs. Market Penetration for Fixed Ops
WRITTEN BY: RICK WEGLEY

Your dealership has the power to influence several key concerns with your customers—like service, overall convenience, and price. If you’re curious to learn more about service vs. market penetration for fixed ops, NCM Associates expert Rick Wegley can offer an insightful approach to managing your fixed ops with a clear path forward.

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Fixed Coverage & Absorption Reciprocal: Recession-Proof Route to Break Even?
Fixed Coverage & Absorption Reciprocal: Recession-Proof Route to Break Even?
WRITTEN BY: MIKE UDELL

We’ve witnessed a lot of variable bias in the industry, but dealers and executive managers would do well to pay closer attention to Fixed Operations starting right now with the reciprocal of fixed coverage/absorption. Read our most recent Up to Speed blog from NCMi instructor Mike Udell for compelling evidence that dealers and executive managers should operate from the “Back Door Forward” for showroom break even and up to 10x customer engagement.

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