Explore Blogs from Industry Experts

Leveraging Recruitment Technology to Find the Best Talent for Your Dealership

WRITTEN BY: NCM ASSOCIATES Posted on 01 05, 2026

Finding top talent is one of the most important factors in running a successful dealership. From sales consultants to service technicians, every role contributes to the customer experience and overall performance. However, traditional recruitment methods can be time-consuming and often fail to reach the best candidates.

Automotive Sales Training for New Hires

WRITTEN BY: REGGIE VAUGHN Posted on 10 24, 2023

As your dealership continues to grow, you want to ensure that your new hires have the training and support needed to successfully build their career. Automotive sales training increasingly utilizes technology, which can help dealership managers balance both training and daily operations. In our most recent blog, NCM Associates Instructor Reggie Vaughn shares his expertise on the sales process in the automotive industry and how to leverage technology for effective new-hire training.

Attention to Retention: Current Trends in Fixed Operations – Part I

WRITTEN BY: RICK WEGLEY Posted on 11 29, 2022

Industry turnover may be down a bit right now, but retention is still a scorching hot topic. Take the technician turnover at a rate of 2:1, for instance. How do you recruit and retain great people in this challenging market? One answer: focused ingenuity. Read the first of our two-part Up to Speed blog on the true cost of hiring and turnover, starting with a few outside-of-the-box recruitment and retention trends that can help you think differently about your approach.

Creating the Customer Experience: Do You Have "It?"

WRITTEN BY: GEORGE GOWEN Posted on 08 09, 2018

Successful dealers of the future will be those who create a customer-driven process. But what kind of process does the customer want? Expert George Gowen has the answer.