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Automotive Consulting for Fixed Operations: Service, Parts, and Absorption

WRITTEN BY: NCM ASSOCIATES Posted on 03 30, 2026

Fixed operations often provide the most stable revenue in a dealership, yet they do not always receive the same strategic focus as vehicle sales. Service and parts departments influence profitability, customer retention, and long-term dealership health. When they run well, they create consistency even when vehicle margins fluctuate.

Top 10 Essential Skills Every Automotive Sales Consultant Should Master

WRITTEN BY: NCM ASSOCIATES Posted on 10 27, 2025

Discover the top 10 essential skills every automotive sales consultant needs to succeed. NCM Associates helps you enhance performance and customer satisfaction.

Top Automotive Consulting Skills Every Dealership Should Look For

WRITTEN BY: RICK WEGLEY Posted on 08 22, 2023

Automotive consulting provides guidance and direction to create an effective improvement plan. Here are the skills you should look for in your consultant.

Fixed Operations Metrics to Watch & Learn From

WRITTEN BY: RICK WEGLEY Posted on 09 27, 2022

When it comes to the fixed operations side of the business, there’s a lot of important metrics to measure and manage, but Customer Pay RO Count, Customer Pay Labor Gross Profit (YoY), and Customer Pay Hours Billed (YoY) warrant special attention. If we aren't selling cars, then we're not getting customers, and if we're not retaining long-term customers, it could be catastrophic for service. Read our latest Up to Speed blog to learn more about these three key service work metrics; how they relate to customer pay, warranty work, and internal reconditioning; and, most importantly, how you can improve them for a healthy and growing dealership.